Returns & Refund Policy

Last Updated: October 24, 2026

At Clearo, your satisfaction is our priority. We believe everyone deserves to feel confident in their skincare routine, which is why we proudly offer a 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order — even if you've already opened and tried the product.

1. Our 30-Day Money-Back Guarantee

We want you to experience Clearo with confidence.

If you're unhappy with your Clearo Clean Pore Blackhead Mud Mask for any reason, you can request a refund within 30 days of delivery.

Yes, this includes products that have been opened or used.

You do not need to return an unopened or unused product to qualify for our satisfaction guarantee.

To be eligible, you must have purchased the product directly from our official Clearo store and submit your request within the 30-day period.

2. How to Request a Refund

Requesting a refund is simple.

Contact our customer support team at ClearoOfficialUS@gmail.com with:

• Your order number.

• The name associated with your purchase.

• A brief explanation of why you're requesting a refund.

Our team will review your request and provide the next steps.

You are not required to provide photographs or prove that the product did not deliver your expected results to request a refund under our satisfaction guarantee.

3. Do I Need to Return the Product?

For eligible refunds under our 30-Day Money-Back Guarantee, you are not required to return the product.

You may keep or responsibly dispose of the product after your refund has been approved.

This applies to both opened and unopened products.

4. Refund Processing

Once your refund request has been approved, we will process your refund within 5 business days.

Refunds will be issued to your original payment method.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Our satisfaction guarantee covers the amount paid for the product, including applicable product discounts. Original shipping charges are refunded where required by law.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

We may request photographs to help assess shipping damage or product defects, but this does not affect your statutory rights.

Where applicable law requires a refund of shipping charges or other costs, those amounts will also be refunded.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to cancel orders that have not yet been dispatched.

If your order has already shipped, you may still request a refund under our 30-Day Money-Back Guarantee after delivery.

Any additional statutory cancellation rights remain unaffected.

7. Promotional and Discounted Purchases

Our 30-Day Money-Back Guarantee also applies to products purchased during promotional events, including seasonal sales and discounted offers.

Approved refunds will be based on the actual amount paid for the eligible product.

8. Preventing Fraud and Misuse

Our guarantee is intended to give genuine customers confidence when trying Clearo.

We reserve the right to investigate suspected fraudulent refund requests and decline claims that do not meet the stated eligibility requirements, where permitted by law.

Nothing in this section restricts mandatory consumer rights.

9. Your Consumer Rights

Our 30-Day Money-Back Guarantee is an additional benefit provided by Clearo.

It does not replace or limit your rights under applicable consumer protection laws.

Customers may have additional rights relating to faulty products, incorrect orders, delivery failures, or other legally protected circumstances.

Where applicable laws offer greater protection, those rights take precedence.

10. Contact Us

If you have any questions about our refund policy, please contact us.

Brand: Clearo

Website: officialclearo.com

Email: ClearoOfficialUS@gmail.com

We're committed to making your experience with Clearo as smooth and reassuring as possible.

Thank you for choosing Clearo.