Shipping Policy

Last Updated: October 24, 2026

At Clearo, we're committed to making your shopping experience simple, reliable, and stress-free. We work hard to ensure that your skincare products are carefully prepared, securely packaged, and delivered as efficiently as possible.

Please review our shipping information below before placing your order.

1. Order Processing

Once you place an order with Clearo, our team begins preparing it for shipment.

Order Processing Time: 1–3 business days

Business days exclude weekends and public holidays.

During busy periods, promotional sales, or holidays, processing may take slightly longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

We aim to deliver your Clearo products as quickly and efficiently as possible.

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.

Estimated Delivery Times:

• United States: [7-14]

• United Kingdom: [7-14]

• Australia: [7-14]

• Canada: [7-14]

• Other supported countries: [7-14]

These estimates apply only to destinations we currently serve.

Please note that delivery estimates are not guarantees. Actual delivery times may vary due to courier operations, customs procedures, holidays, severe weather, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Any free shipping promotions or discounted shipping offers will be clearly indicated on our website.

If free shipping is available for your order, it will be automatically reflected at checkout according to the applicable promotion.

4. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

Tracking updates may take some time to appear after your parcel has been handed over to the shipping carrier.

If you have questions about your tracking information or order status, please contact our customer support team.

5. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the parcel has entered the shipping network.

If an order cannot be delivered because of incorrect information provided at checkout, additional delivery charges may apply where permitted by law.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Potential causes include:

• High shipping volumes.

• Customs inspections.

• Public holidays.

• Severe weather.

• Carrier disruptions.

• Unexpected logistical issues.

If your order is significantly delayed, please contact us so we can investigate and help resolve the issue.

Your statutory rights relating to delivery deadlines, cancellation, and refunds remain unaffected.

7. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please contact our customer support team.

We may ask you to confirm your delivery address and check whether the package was left in a designated safe place or received by another household member.

If your package is missing, we will work with the shipping carrier to investigate.

Where an order is lost in transit or not delivered, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.

8. Damaged Packages

We take care to ensure Clearo products are packaged securely.

If your product arrives damaged, please contact us as soon as possible.

To help us investigate, we may request your order number and photographs of the damaged product or packaging.

We will work toward a suitable solution in accordance with our Returns & Refund Policy and applicable consumer rights.

9. International Shipping

International orders may be subject to customs inspections, import duties, or local taxes depending on the destination country.

Any applicable charges, and whether they are included in the checkout total or payable upon import, will be disclosed as required by applicable law.

International delivery estimates may vary due to customs processing and local carrier operations.

10. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before dispatch.

If your order has already shipped, you may still be eligible for a refund under our 30-Day Money-Back Guarantee or applicable consumer protection laws.

11. Our 30-Day Money-Back Guarantee

Your satisfaction matters to us.

Clearo offers a 30-Day Money-Back Guarantee, allowing eligible customers to request a refund within 30 days of receiving their order, even if the product has been opened and used.

Eligible satisfaction-guarantee claims do not require the product to be returned.

For complete details, please review our Returns & Refund Policy.

12. Contact Us

If you have any questions about shipping, delivery, or your order, we're here to help.

Brand: Clearo

Website: officialclearo.com

Customer Support Email: [ClearoOfficialUS@GMAIL.COM]

Please include your order number when contacting us about an existing purchase.

Thank you for choosing Clearo. We appreciate your trust and look forward to being part of your skincare routine.