Terms of service

Terms of Service

Last Updated: October 24, 2026

1. Overview

Welcome to Clearo. These Terms of Service govern your use of our website, officialclearo.com, and any purchases made through our online store.

Throughout these Terms of Service, "Clearo," "we," "us," and "our" refer to Clearo, operating under the Clearo brand.

By accessing our website or purchasing our products, you agree to these Terms of Service and our applicable policies. Please read them carefully before using our website.

If you do not agree with these terms, please refrain from using our services.

2. Our Products

Clearo offers skincare products, including the Clearo Clean Pore Blackhead Mud Mask, formulated with AHA, BHA, and PHA.

Our products are intended for cosmetic skincare purposes and are designed to help improve the appearance and feel of the skin.

Individual experiences and results may vary depending on skin type, sensitivity, skincare routine, and other factors.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, and other information displayed on our website are accurate. However, minor variations in packaging or appearance may occur.

3. Product Use and Safety

Customers are responsible for using Clearo products according to the instructions provided on the product packaging or our website.

For safe use:

  • Follow all product instructions and precautions.
  • Perform a patch test before first use, particularly if you have sensitive skin.
  • Avoid applying products to broken or irritated skin.
  • Discontinue use if irritation or an adverse reaction occurs.
  • Avoid contact with the eyes.
  • Keep products out of reach of children.

Customers with existing skin conditions or concerns about ingredient sensitivities should consult a qualified healthcare professional before use.

Clearo products are cosmetic products and are not intended to diagnose, treat, cure, or prevent medical conditions.

Nothing in this section excludes or restricts rights or remedies available under applicable consumer protection laws.

4. Orders and Purchases

By placing an order through our website, you confirm that the information provided during checkout is accurate and complete.

All orders are subject to product availability, payment authorization, and acceptance.

We reserve the right to cancel or decline orders where reasonably necessary, including in cases of suspected fraud, inaccurate pricing, stock unavailability, or delivery restrictions.

If payment has already been collected for an order we cancel, we will issue a refund to the original payment method as required by applicable law.

5. Pricing and Payments

All product prices are displayed in the currency indicated at checkout.

Prices, discounts, and promotional offers may change from time to time.

Any applicable taxes, shipping fees, or additional charges will be displayed during checkout where required.

Payments are processed through the payment methods offered on our website. We do not guarantee that every payment method will be available for every transaction.

Customers are responsible for ensuring that their payment information is accurate and that they are authorized to use their selected payment method.

6. Shipping and Delivery

Clearo aims to process and dispatch orders efficiently.

Estimated processing times, delivery windows, shipping costs, and available destinations are described in our Shipping Policy or provided during checkout.

Delivery times may be affected by courier delays, customs processing, holidays, weather conditions,